Aer Lingus has announced that a damaged cable was responsible for the recent outage of its website and mobile app.

Aer Lingus says damaged cable caused outage.

Cable was damaged during construction work.

Aer Lingus has announced that a damaged cable was responsible for the recent outage of its website and mobile app. The cable was damaged during construction work and was not repaired until 5.30pm on Saturday. This led to the cancellation of over 60 flights.

Outage led to cancellation of over 60 flights.

The outage affected thousands of Aer Lingus passengers last weekend. The supplier responsible for the IT system has apologised and put measures in place to prevent a similar outage from happening again.

‍‍

Aer Lingus CEO apologizes to customers.

Email outlines what happened.

Cloud services provider's network failed.

Backup system also failed.

Aer Lingus CEO Sean Doyle has apologised to customers after the airline's website and mobile app went down on Saturday, leading to the cancellation of over 60 flights. In an email sent to customers, Doyle outlined what had happened and said that the outage was caused by damage to a fibre optic cable which provides connection to Aer Lingus systems. The cable was not repaired until 5.30pm and at that point, Aer Lingus systems began to come back on-line. The outage affected thousands of Aer Lingus passengers last weekend.

In his email, Doyle said that the supplier responsible for the IT system had apologised and put measures in place to prevent a similar outage from happening again. He also said that an investigation is underway to determine how the cable was damaged and why the backup system did not work as it should have done.

‍‍

Measures taken to prevent future outages.

Supplier has apologised.

The supplier responsible for the IT system has apologised and put measures in place to prevent a similar outage from happening again.

Fixes have been put in place.

Aer Lingus has implemented a number of changes to its IT systems in order to prevent a repeat of the recent outage. These include:

- Upgrading the fibre optic cable which was damaged during construction work.

- Reviewing its procedures for construction work near sensitive equipment.

- Enhancing its monitoring of the network to identify potential problems sooner.

- Working closely with its suppliers to ensure that they have robust contingency plans in place.

‍‍