Airnorth is being criticized for not informing passengers in advance that their flight was cancelled.

Airnorth is being criticized for not informing passengers in advance that their flight was cancelled.

Airnorth is blaming a worker shortage for a flight cancellation as remote passengers lash the airline for keeping them in the dark.

Aboriginal health director Millie Hills was caught up in the chaos and confusion at East Kimberley Regional Airport yesterday when her Airnorth flight to Broome was cancelled.

Ms Hills said she received no notification from the airline that her 5.45pm flight had been cancelled until she arrived at the airport and checked the departures board.

"I understand there's been an issue with staff shortages, but surely they could have let us know earlier," Ms Hills said.

"I'm now going to have to drive back to Halls Creek today and miss the first day of the conference."

Airnorth has apologised to customers as it grapples with a worker shortage, which it says is "unprecedented".

In a statement, Airnorth managing director Craig Thomas said the company was working hard to resolve the matter.

"This is an unprecedented situation that has arisen due to a combination of factors, including significant staff illness across our network," Mr Thomas said.

"We are working tirelessly behind the scenes to resolve this as quickly as possible and return our operation to normal."

Flight punctuality has been an issue in the Kimberley in recent months, with several flights being delayed or cancelled.

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Key points:

Airnorth says it is experiencing "unprecedented" staff shortages due to illness

A health director who missed a conference because of the cancellation says she'll drive to Broome next time

Flight punctuality has been an issue in the Kimberley in recent months

Airnorth has apologised to customers after cancelling a flight from Kununurra to Broome yesterday, citing "unprecedented" staff shortages due to illness.

Aboriginal health director Millie Hills was caught up in the chaos and confusion at East Kimberley Regional Airport yesterday and is still chasing an explanation from the airline.

Ms Hills will now have to drive back to Halls Creek today and miss the health conference she was meant to attend in Broome.

Flight punctuality has been an issue in the Kimberley in recent months, with several flights being delayed or cancelled.

‍‍

Aboriginal health director Millie Hills was caught up in the chaos and confusion at East Kimberley Regional Airport yesterday and is still chasing an explanation from the airline.

Ms Hills will drive back to Halls Creek today and miss the health conference.

Aboriginal health director Millie Hills was caught up in the chaos and confusion at East Kimberley Regional Airport yesterday when her Airnorth flight to Broome was cancelled. Ms Hills was due to attend a health conference in Broome but will now have to drive back to Halls Creek today, missing the conference.

"I'm very disappointed," Ms Hills said. "I'm trying to get hold of someone from Airnorth so I can get an explanation but no one is getting back to me."

Ms Hills said she would have preferred if the airline had informed passengers in advance that the flight was cancelled. "It would have been nice if they'd let us know beforehand so we could make alternative arrangements," she said.

Airnorth has apologised to customers as it grapples with a worker shortage.

Airnorth has apologised to customers for the cancellation of the flight, saying it is experiencing "unprecedented" staff shortages due to illness. In a statement, the airline said: "We apologise unreservedly for any inconvenience caused and are working hard to resolve the matter."

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