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Practical refund playbook

Cancel Grammarly, Ask for a Refund, and Draft Support Messages

Follow clear cancellation instructions by purchase channel, gather the right proof, and use concise, professional messages to request a refund or escalate if needed.

Copy refund templatesCancellation checklist

Before you contact support

Quick overview — decide what to do first

Determine where the charge originated (Grammarly website, Apple App Store, Google Play, PayPal, or a team billing portal). Cancellation and refund paths differ by source; collecting the right proof upfront saves time.

  • If you were charged through the App Store or Google Play, request refunds via Apple/Google before contacting Grammarly support.
  • If the charge is on your credit card and attempt to refund via Grammarly fails, your bank or card issuer can advise on a dispute.
  • If multiple accounts or emails may be involved, gather account screenshots and transaction IDs before reaching out.

How to tell where you were billed

Where to check: identify the purchase channel

Compare the transaction record to the likely source. The merchant name, receipt email, or App Store/Google Play receipt will tell you whether Grammarly processed the payment or a store did.

  • Grammarly web or desktop: look for a receipt from invoices@grammarly.com or a charge listing GRAMMARLY on your bank statement.
  • Apple App Store: receipt from Apple (apps.apple.com) and subscription listed in your Apple ID subscriptions.
  • Google Play: receipt from Google Play and subscription listed in your Play Store account.
  • PayPal: sign in to PayPal and check the activity for payments to Grammarly or to a third-party reseller.

Exact clicks and confirmations

Step-by-step cancellation by platform

Follow the steps for the platform you used to purchase. Confirm cancellation, keep screenshots, and note the date and confirmation number.

Grammarly (web and desktop)

Cancel from your account dashboard and verify subscription status.

  • Sign in at app.grammarly.com or open the Grammarly desktop app.
  • Go to Account > Subscription or Billing.
  • Click Cancel subscription or Turn off auto-renewal and confirm.
  • Take a screenshot of the cancellation confirmation and any confirmation email.

iOS / Apple App Store

Cancel via Apple — refunds are handled by Apple for App Store purchases.

  • Open Settings > [your name] > Subscriptions, or open the App Store > profile > Subscriptions.
  • Find Grammarly and choose Cancel Subscription.
  • Open your Apple receipts email or reportaproblem.apple.com to request a refund from Apple.
  • Save the Apple confirmation email or request ID.

Android / Google Play

Cancel and request a refund through Google Play.

  • Open the Play Store app > Menu > Payments & subscriptions > Subscriptions.
  • Select Grammarly > Cancel subscription.
  • Use Play Store Help > Order history to request a refund or contact Google Play support.
  • Keep screenshots of the subscription page and Play receipt.

Team or enterprise billing

Team plans may require admin or reseller contact.

  • If billed by your employer or a reseller, contact your admin or the reseller billing portal.
  • Ask your admin for the billing invoice and request they submit a refund with Grammarly or the reseller.
  • Collect any team invoice numbers and the admin contact details.

Checklist of proofs to include

What to gather before contacting support

Attach the exact items support will ask for to speed up a refund decision.

  • Transaction ID or order number (from the receipt email or store receipt).
  • Date and amount of the charge (bank statement screenshot or receipt).
  • Account email or username used for Grammarly.
  • Screenshots of subscription settings showing renewal or cancellation status.
  • If bought via App Store/Play, include the store receipt and Order ID from Apple/Google.
  • Short explanation of why you want a refund (accidental renewal, duplicate purchase, ineligible charge).

Ready-to-use messages

AI-powered templates you can copy and adapt

Use these concise templates for email, live chat, follow-up, and disputes. Replace bracketed placeholders with your details.

  • Refund request email (under 180 words): a polite, direct message for Grammarly support.
  • Live chat opener: short message asking to cancel and confirm refund eligibility.
  • Follow-up escalation: polite escalation you can send after 7 days with a request for supervisor review.
  • Payment-dispute note: neutral message to your bank if online refund attempts fail.

Refund request email (example)

Concise message for support@grammarly.com or the in-app form (keep under ~180 words).

  • Subject: Refund request — accidental renewal on [YYYY-MM-DD] — Order [ORDER_ID]
  • Hello Grammarly support,
  • I was charged [AMOUNT] on [DATE] for renewal of the Grammarly subscription associated with this email: [email@example.com]. This renewal was accidental and I have not used the service since renewal. Please confirm cancellation of the subscription and issue a full refund to the original payment method. Attached are the receipt (Order [ORDER_ID]) and a screenshot of my subscription page. I appreciate your help and a confirmation email with a refund timeline. — [Your name]

Live chat opener (short)

Start a chat session with a clear request.

  • Hi — I need to cancel auto-renewal and request a refund for a renewal charged on [DATE]. The account email is [email@example.com]. Can you confirm refund eligibility and expected timeline?

Follow-up escalation (after 7 days)

Polite escalation that includes the original ticket reference.

  • Subject: Follow-up on refund request — Ticket [TICKET_ID]
  • Hello, I’m following up on my refund request submitted on [DATE] (Ticket [TICKET_ID]). I haven’t received a reply. I’m requesting supervisor review and a confirmation of refund status and timeline. Attached again: receipt and subscription screenshot. Thank you — [Your name]

Payment-dispute message for bank

Neutral, time-limited language for a card issuer.

  • Hello, I attempted to obtain a refund from the merchant (Grammarly) for a charge on [DATE], order [ORDER_ID], but the refund was not issued. Please advise on next steps to dispute this charge and any required documents. I can provide copies of the transaction, communication attempts, and receipts on request.

Account-verification script

What to say when support asks to verify ownership without oversharing.

  • I can confirm the account email as [email@example.com], the transaction ID is [ORDER_ID], and I have the receipt and the last 4 digits of the card used: [1234]. Please let me know only the minimal information you need to proceed.

Escalation guidance

When to ask the bank or file a dispute

Attempt refunds with the merchant first. If that fails after reasonable attempts, your card issuer can advise on disputes. Use neutral language and provide the merchant communication history.

  • Wait 7–14 days for a first response before contacting your bank — include ticket IDs and proof of attempted refund.
  • Keep dispute messages factual: dates, amounts, merchant responses, and attached receipts.
  • Do not file a chargeback prematurely if you still have an open ticket and the merchant is actively responding.

Make requests regionally relevant

Local-first phrasing and consumer-rights cues

Adjust wording for tone and local consumer-rights language. For example, in the EU mention consumer-rights keywords if relevant; in the US, focus on billing errors and refunds. If you need a localized template, replace the bracketed country/language field.

  • EU: mention consumer protection or 'distance selling' only if it applies — stay factual about the renewal and your request.
  • US/Canada: use terms like 'unauthorized charge' or 'billing error' carefully — be precise about dates and order IDs.
  • Non-English: translate templates maintaining short, clear sentences and local phrases for 'refund' and 'cancel subscription'.

Refund processing expectations

Practical timeline and what to expect

Processing times vary by payment method and merchant. Keep records and check the original payment channel for confirmation emails.

  • App Store/Google Play refunds may show as a credit in your Apple/Google account or original payment method.
  • Merchant refunds may take several business days to appear on bank statements; watch for confirmation emails or ticket updates.
  • If support requests more proof, provide the exact transaction screenshot and the email used to sign in.

One-page action list

Implementation checklist (copy before contacting support)

A short checklist to complete in order before opening a support ticket or chat.

  • Confirm which store processed the charge (Grammarly, Apple, Google, PayPal, or reseller).
  • Cancel the subscription at the originating platform and screenshot confirmation.
  • Locate the order ID/transaction ID and save receipt emails.
  • Draft a short refund request using the templates above and attach proofs.
  • If no reply after 7 days, send the follow-up escalation template and consider contacting your payment provider if needed.

Customize messages quickly

How to use these templates with AI

Copy any template and replace placeholders. If you use an AI assistant, provide a short instruction such as: "Shorten to 120 words" or "Use formal tone for EU consumer support" to adapt length and tone.

  • Prompt example: "Edit this refund email to be 150 characters shorter and add a polite deadline: 7 days."
  • Prompt example: "Translate this refund request into Spanish (Spain) while keeping a professional tone and keeping placeholders intact."
  • Save final copies and attach receipts when submitting via email or in-app forms.

FAQ

How do I tell whether I was charged through Grammarly or an app store?

Check the receipt email and the merchant name on your card statement. Apple and Google receipts come from Apple/Google and will include an Order ID from the store. A receipt from invoices@grammarly.com or a charge showing GRAMMARLY likely means Grammarly processed the payment directly.

What is Grammarly’s typical refund policy and how long do I have to request one?

Refund eligibility depends on how you purchased and regional rules. App Store and Google Play refunds are handled by those stores. For charges billed directly by Grammarly, request a refund via Grammarly support as soon as possible and include your order ID and proof. Policies can change, so always check the receipt or support site for the most current guidance.

How do I cancel Grammarly on the web, desktop app, iOS, and Android?

Web/desktop: Account > Subscription > Cancel. iOS: Settings > [your name] > Subscriptions or App Store > profile > Subscriptions > Grammarly > Cancel. Android: Play Store > Menu > Payments & subscriptions > Subscriptions > Grammarly > Cancel. Always take a screenshot of the cancellation confirmation.

What information should I include when asking Grammarly for a refund?

Include the account email, order or transaction ID, exact charge date and amount, a brief reason for the refund (accidental renewal, duplicate purchase, etc.), and attach receipt screenshots and subscription page screenshots.

What if I bought Grammarly through a third party or work account?

Contact the reseller or your account administrator first. If a team or reseller processed the payment, refunds usually go through that billing channel rather than direct support@grammarly.com.

Should I request a refund from Grammarly support or dispute the charge with my bank?

Always attempt a refund through the merchant or store first. If the merchant does not resolve the issue after reasonable attempts (typically one to two weeks), contact your card issuer with factual documentation of your refund attempts and receipts to explore a dispute.

How long does a refund usually take and how will I be notified?

Processing times vary by payment method. App Store/Google Play refunds are handled by the stores; merchant refunds can take several business days. You’ll typically receive an email confirmation; watch your payment method for the credit.

What if Grammarly support asks for more proof — what should I provide?

Provide the transaction ID, a screenshot of your subscription settings, the receipt email, and the last four digits of the payment method used. Only share minimal personal details needed to verify ownership.

Can I get a partial refund if I’ve used the service part of the billing period?

Partial refunds depend on the merchant’s policy and regional consumer law. Be clear about your usage and the date of cancellation when requesting a partial refund; support will advise based on your case.

How do I stop future automatic renewals and confirm cancellation?

Cancel the subscription in the platform where it was purchased and take a screenshot of the subscription status showing cancellation or 'renewal off.' Save any confirmation emails from the merchant or store as proof.

Related pages

How to Cancel Grammarly and Request a Refund — Step-by-Step